Diamond Voyage GLOBAL TRAVEL POLICY

• “Participant” refers to the qualified Brand Partner who earned the Diamond Voyage travel qualification and personally attends the program, as well as one accompanying family member approved by CalerieLife.
• “Specified Deadline” refers to the official deadline stated in the relevant registration notice, announcement, or communication for the applicable Diamond Voyage program.

RSVP requirements

Qualified Brand Partners must complete RSVP through the Brand Partner Backoffice and submit all required information accurately and in full by the applicable specified deadlines. Failure to complete registration by the required deadlines will result in forfeiture of the Diamond Voyage qualification. The qualification will not be deferred, transferred, or preserved for future events. All deadlines apply equally to accompanying family members.

If a Participant or accompanying guest attends without completing RSVP or without prior approval, CalerieLife does not guarantee hotel accommodations, airport transfers, or any other program benefits. If services are provided under such circumstances, applicable charges may be assessed in accordance with this Policy.

Itinerary

CalerieLife will coordinate and arrange the official Diamond Voyage itinerary. Participants are required to follow the official schedule and program arrangements. The final itinerary details will be provided in the pre-departure materials.

CalerieLife reserves the right to modify, adjust, postpone, or cancel any portion of the program due to operational requirements, weather conditions, safety considerations, governmental restrictions, or other circumstances beyond its reasonable control. Such changes shall not give rise to any compensation, reimbursement, or liability

Airport Transportation

CalerieLife will endeavor to provide airport transfers between the designated hotel and the primary destination airport on the official arrival and departure dates only. Participants arriving before the official program start date or departing after the official end date are responsible for their own transportation and accommodation arrangements.

Participants must submit accurate flight details via Backoffice Intercom prior to the specified deadline. Transfer arrangements are subject to local operating conditions and availability and cannot be guaranteed in all circumstances.

Accommodation

Each qualified Brand Partner is entitled to one hotel room during the official program dates. Room assignments, room types, and related arrangements are subject to hotel availability. Specific room types or special requests cannot be guaranteed.

Incidental Hotel Charges

The Diamond Voyage covers only the accommodations and program inclusions specified in the official itinerary. Personal incidental expenses — including but not limited to room service, minibar charges, property damage, smoking penalties, or other personal expenses — are the sole responsibility of the Participant. If such charges are billed to CalerieLife, the company reserves the right to deduct the amount from the Brand Partner’s e-wallet balance. If the balance is insufficient, the remaining amount may be deducted from future commissions or bonuses until fully satisfied.

Meals

We will provide most meals during the trip, but there may be exceptions which will be noted in the itinerary. Meals not included will need to be paid for separately. We recommend that you have some cash or other payment options on hand. If you require vegetarian accommodations, please notify us via RSVP or intercom before the specified deadline.

Changes & Modifications

Diamond Voyage qualifications are personal, non-transferable, non-refundable, and may not be resold. Each qualified Brand Partner may bring one accompanying family member at no additional cost. If the qualified individual does not attend, the accompanying family member may not participate independently. All requested changes must be submitted via Backoffice Intercom before the specified deadline and are subject to written approval by CalerieLife.

Cancellation and No-show Policy

After submitting an RSVP, if the qualified individual is unable to attend the Diamond Voyage due to personal reasons and/or force majeure and/or visa denial, a cancellation request must be submitted to CalerieLife by the specified deadline. If the qualified individual neither attends the trip nor submits a cancellation request within the specified timeframe, a fee of USD 8,000 will be charged. CalerieLife reserves the right to revoke all travel-related rights and rewards associated with the qualified individual’s account (or related accounts).

After submitting an RSVP, if the accompanying family member is unable to attend due to personal reasons and/or force majeure and/or visa denial, the qualified individual must submit a special request to CalerieLife by the specified deadline to change the accompanying family member (valid supporting documentation is required) or to cancel the accompanying family member’s RSVP. If neither a change request nor a cancellation request is submitted within the specified timeframe, a fee of USD 8,000 will be charged. CalerieLife reserves the right to revoke all travel-related rights and rewards associated with the account (or related accounts).

On-Site Changes

Changes requested after the specified deadline or during the program are subject to availability and approval at CalerieLife’s sole discretion. Applicable fees may include:

1. Change of accompanying guest (no additional room required): USD $500
   

2. On-site addition of accompanying guest: Pricing based on actual itinerary cost.Additional room requests are subject to hotel availability and prevailing rates.
   

*Payment of fees does not guarantee approval. All approved on-site changes are final and non-refundable.

Loss of Qualification

1. If a Brand Partner account is transferred, inherited, suspended, or terminated, any Diamond Voyage qualification associated with the original account automatically becomes void.
2. Qualifications may not be reassigned or transferred to any new or successor account holder.

Responsibilities of Brand Partners

1. From the end of the qualification period through the conclusion of the Diamond Voyage program, the Brand Partner must maintain an active account in good standing.
2. If, at any time, the account is found to be in violation of CalerieLife policies, applicable laws, or compliance standards, CalerieLife reserves the right to revoke the Diamond Voyage qualification at its sole discretion.
3. Revocation results in immediate loss of all related program benefits and entitlements.

Visa and Travel Documentation

1. Participants are solely responsible for obtaining required travel documentation, including valid passports and visas.
2. Passports must be valid for at least six (6) months beyond the final day of travel. CalerieLife is not responsible for visa denials, processing delays, or related expenses.

Insurance

1. The Diamond Voyage does not include travel insurance, medical insurance, or personal liability coverage.
2. Participants are strongly encouraged to purchase appropriate insurance coverage, including travel medical, accident, cancellation, and delay insurance.
3. Participants assume full responsibility for any personal injury, illness, loss, delay, or other unforeseen circumstances arising during the program. CalerieLife shall not be liable for such matters.

Use of Photos and Videos

CalerieLife may photograph or record video during the Diamond Voyage. By participating, participants grant CalerieLife a worldwide, perpetual, royalty-free, irrevocable license to use their image, likeness, voice, and statements for promotional, marketing, public relations, and corporate purposes without further notice or compensation.